Policies & Practice Information

Rejuvenated Mind Psychiatry
Marti Smith, PMHNP-BC

🌿 Welcome

  • At Rejuvenated Mind Psychiatry, my goal is to provide compassionate, personalized, and high-quality mental health care. Clear policies help ensure a smooth experience and allow me to provide the best possible care for all patients.

  • By engaging in services, you acknowledge and agree to the following policies.

🔒 Privacy & Confidentiality

Your privacy is a top priority.

  • All care is provided in compliance with HIPAA regulations

  • Your personal health information is kept confidential and securely stored

  • I use secure, HIPAA-compliant systems, including SimplePractice for documentation and communication

Please note:
Email and standard text messaging are not guaranteed to be secure. Sensitive or clinical information should be shared through the patient portal whenever possible.

💻 Telehealth Policy

Services are currently provided via telehealth.

  • You must be physically located in the state of Ohio at the time of your appointment

  • A private, quiet environment is expected to protect your confidentiality

  • A stable internet connection and working camera/audio are required

Limitations of Telehealth:
While telehealth is convenient and effective, it may not be appropriate for all situations. If a higher level of care is needed, referrals will be provided.

🚨 Emergency & Crisis Policy

Rejuvenated Mind Psychiatry is not a crisis service.

If you are experiencing an emergency:

  • Call 911

  • Go to your nearest emergency room

  • Contact the 988 Suicide & Crisis Lifeline by dialing or texting 988

Messages sent through the portal, email, or voicemail are not monitored continuously and should not be used in urgent situations.

📅 Appointments, Cancellations & No-Shows

Your appointment time is reserved specifically for you.

  • A minimum of 24 hours’ notice is required for cancellations or rescheduling

  • Late cancellations or missed appointments may be subject to a fee

  • Repeated no-shows may result in discharge from the practice

Please arrive on time. Late arrivals may require shortening or rescheduling your session.

💳 Fees & Payment Policy

Rejuvenated Mind Psychiatry currently operates as a self-pay practice.

  • Payment is due at the time of service

  • Accepted forms of payment will be provided at intake

  • Fees vary depending on service type and complexity

If needed, a superbill can be provided for potential out-of-network reimbursement.

🧾 Insurance & Out-of-Network Information

At this time, services are provided on a self-pay basis.

  • You may choose to submit a superbill to your insurance provider

  • Reimbursement is not guaranteed and depends on your individual plan

  • Patients are responsible for verifying their own out-of-network benefits

📊 Good Faith Estimate

In accordance with the No Surprises Act:

You have the right to receive a Good Faith Estimate explaining the expected cost of your care.

  • This applies to patients who are uninsured or not using insurance

  • You may request this estimate before scheduling services

📞 Communication Policy

Clear communication helps ensure safe and effective care.

  • Non-urgent messages will be responded to within 1–2 business days

  • Communication should occur through the secure patient portal when possible

  • Email and phone messages are for administrative purposes only

Important:
Clinical advice, medication changes, and urgent concerns will not be managed via email or voicemail.

💊 Medication & Refill Policy

Safe prescribing is a priority.

  • Medication refills require adequate follow-up and monitoring

  • Requests should be submitted in advance through the patient portal

  • Controlled substances are prescribed in accordance with state and federal regulations

  • Lost or stolen medications may not be replaced

Failure to attend follow-up appointments may delay or prevent refills.

🤝 Practice Expectations & Boundaries

A respectful, collaborative relationship is essential.

Patients are expected to:

  • Communicate respectfully

  • Participate actively in their care

  • Follow treatment recommendations

Rejuvenated Mind Psychiatry maintains a zero-tolerance policy for abusive, threatening, or inappropriate behavior.

🌱 Scope of Care

Services include evaluation and treatment of a wide range of mental health conditions, including:

  • ADHD

  • Anxiety disorders

  • Mood disorders

  • Substance use concerns

If your needs fall outside the scope of this practice, appropriate referrals will be provided.

✨ Final Note

My goal is to create a supportive, safe, and personalized care experience while maintaining clear and fair policies that protect both you and the practice.

If you have any questions about these policies, please feel free to reach out.